Privacy Policy

Business Ownership and Identity

HardGroundCo is a home improvement business owned and operated by Jaylen Scott as a sole proprietorship. Throughout this Privacy Policy, references to “HardGroundCo,” “we,” “us,” and “our” refer to Jaylen Scott, doing business as HardGroundCo.

HardGroundCo is operated by Jaylen Scott as a sole proprietorship. Jaylen Scott is the registered sender responsible for SMS communications conducted under the HardGroundCo business name.

This Privacy Policy explains how HardGroundCo collects, uses, and protects information you provide when you visit hardgroundco.com, request a quote, or communicate with us by phone, email, or text message.

Customer information is collected and processed by HardGroundCo under the responsibility of its registered operator, Jaylen Scott, for the purposes described in this policy.

Information we collect

• Your name
• Phone number
• Email address
• Service (property) address
• Details about the service you request, preferred dates and times, and notes you provide
• Your SMS consent choice, including the date, time, and wording of the consent you accepted
• Basic technical information such as the page you submitted from and your browser type

How we use your information

• To respond to your inquiries and provide quotes
• To schedule, confirm, and manage appointments
• To send service updates and follow-ups you have requested
• To send SMS messages only if you have opted in
• To keep records of our work and comply with legal obligations

We do not sell your personal information.

How we store and protect your information

Information submitted through our website is stored with a secure hosted database provider. Access is restricted to authorized HardGroundCo personnel, data is transmitted over encrypted (HTTPS) connections, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure, but we work to protect your information.

SMS consent and opt-in records

You can opt in to text messages by checking the optional SMS consent box on our quote request form. The box is unchecked by default and you can submit a request without checking it. When you opt in, we record your phone number, your consent status, the date and time of consent, and the exact disclosure you agreed to, so we can demonstrate how permission was obtained. See our SMS Terms for details.

SMS message frequency and charges

Message frequency varies based on your inquiries and scheduled services. Message and data rates may apply according to your mobile carrier plan.

Withdrawing SMS consent

You may withdraw SMS consent at any time by replying STOP to any message from us. You can also reply HELP for assistance, or contact us by phone or email to be removed. Opting out does not affect your ability to request or receive our services.

Third-party service providers

We use trusted service providers to operate our business, such as website hosting, database storage, email, and SMS messaging providers (for example, Twilio). These providers process information only on our behalf and only as needed to provide their services to us, such as delivering text messages you have agreed to receive.

SMS privacy disclosure

HardGroundCo does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. SMS consent information is used to manage communications requested by customers. Message frequency varies. Message and data rates may apply.

Your privacy rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of text messages at any time by replying STOP.

Contact us about privacy

• Phone: (440) 305-0423
• Email: info@hardgroundco.com
• Location: Bay Village, Ohio

Changes to this policy

We may update this Privacy Policy from time to time. The date above shows the latest revision.